Privacy Policy

1. Introduction

Phoenix Party Bus ("we," "us," or "our") operates the website phoenixpartybus.net (the "Site"). Phoenix Party Bus acts as an affiliate and booking coordinator for luxury ground transportation services in the Phoenix metropolitan area. Bookings placed through our Site may be fulfilled by Phoenix Party Bus directly or by one of our licensed, insured affiliated transportation providers ("Service Partners").

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have. If you do not agree with the terms of this Privacy Policy, please do not access the Site or submit information through our forms.

2. Information We Collect

Information You Provide

We collect only the information you voluntarily provide when you fill out a quote request or contact form on our Site. This includes:

• Full name
• Email address
• Phone number
• Event date
• Number of passengers
• Estimated trip duration
• Pick-up and drop-off cities
• Trip details and special requests
• TCPA communication consent status
• Marketing opt-in preference

Automatically Collected Information

When you visit our Site, certain information is collected automatically through Google Analytics 4 (GA4). This includes:

• IP address (anonymized by GA4)
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device type and screen resolution
• Approximate geographic location (city-level, derived from IP)

3. Cookies and Tracking Technologies

Our Site uses a limited number of cookies set by Google Analytics 4. We do not use marketing cookies, retargeting pixels, or third-party advertising trackers.

• _ga — Google Analytics cookie used to distinguish unique visitors. Expires after 2 years.
• _ga_* — Google Analytics cookie used to maintain session state. Expires after 2 years.

You can control or disable cookies through your browser settings. Disabling cookies will not affect your ability to use the Site or submit quote requests.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote request and provide pricing
• To coordinate transportation services, including sharing your booking details with the Service Partner assigned to fulfill your reservation
• To communicate with you about your reservation (confirmations, updates, scheduling)
• To send promotional offers and event ideas only if you opted in to marketing communications
• To analyze site usage and improve our website experience (via GA4)
• To comply with legal obligations and protect our rights

5. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:

• Affiliated Service Partners: When you book transportation through our Site, we may share your name, phone number, email, event date, and trip details with the licensed, insured affiliated transportation company assigned to fulfill your booking. The specific provider will be identified in your booking confirmation.
• Email service provider: We use Brevo (formerly Sendinblue) to deliver form submission notifications. Your contact details pass through their servers to reach our team.
• Analytics: Anonymized usage data is processed by Google Analytics. Google's privacy policy applies to that data.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or government request.

6. Communications and Consent

Service Communications

When you submit a quote request, you provide express written consent for Phoenix Party Bus to contact you by phone call, text message (including automated messages), and email at the contact information you provided, solely for the purpose of responding to your inquiry and coordinating your booking. This consent is not a condition of purchasing any service.

Marketing Communications

We will only send you promotional offers, deals, and event ideas if you separately and voluntarily opted in by checking the optional marketing checkbox on our contact form. You can opt out of marketing communications at any time by:

• Replying STOP to any text message
• Emailing info@phoenixpartybus.net with the subject line "Unsubscribe"

Standard message and data rates may apply. Message frequency varies based on your inquiry.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including HTTPS encryption on all pages, secure API communication with our email provider, and access controls on internal systems. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your quote request information for up to three years for follow-up, rebooking, and legal purposes. Analytics data is retained according to Google Analytics' default retention settings (14 months). You may request deletion of your personal information at any time by contacting us.

9. Your Rights

You have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time
• The right to withdraw consent for service communications

To exercise any of these rights, email info@phoenixpartybus.net. We will respond within 30 days.

10. Affiliated Service Partners

Phoenix Party Bus operates as an affiliate and booking coordinator. Your reservation may be fulfilled by an affiliated, licensed, and insured transportation company ("Service Partner"). When we share your booking information with a Service Partner, that company becomes responsible for the transportation service itself and is subject to its own privacy practices.

We are not responsible for the privacy practices of our Service Partners. If you have concerns about how a Service Partner handles your information during or after your trip, we encourage you to contact that company directly. The Service Partner will be identified in your booking confirmation.

11. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policy of every site you visit.

12. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete that information promptly.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes arising under this policy shall be resolved in the courts of Maricopa County, Arizona.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: